ORDER DISPATCH LATEST
Last updated: 25/11/2020
We are experiencing a higher than normal volume of orders and as a result our order dispatch times are subject to some delays. Plus our courier companies are in some cases (area dependent) taking longer than normal to deliver. We are working as fast as we can to get your order out to you and most orders are arriving between 2-4 working days, however please note that this means your order may take a few days longer to reach you.
If you haven’t yet had an order dispatch confirmation and you placed your order more than a week ago, please pop us an email to email@example.com and we will look into it for you.
Yumello COVID-19 UPDATE
We hope you’re all well and copying with the adjustments to everyday life.
We wanted to share an update about how we are managing the Covid-19 situation here at Yumello. The NHS has stated that it is very unlikely that COVID-19 can be spread through food, but we are still taking additional precautions. To give you some reassurance, here is a little more on our food safety practices:
As we’re sure you’ll agree, it’s of paramount importance that we keep our team and community safe, while ensuring we can maintain a reliable supply of products for you all. Our non-essential team members are working from home since mid March, and we're pleased to say we are successfully managing “business as usual”. We have set up sanitising stations throughout the factory and warehouse - our staff is following frequent and thorough handwashing and hand sanitising. Face masks are also available to all colleagues. Our staff has been instructed to self-isolate at the first sign of illness as per the government advice, including if family or housemates show symptoms. All trips abroad have been cancelled and anyone returning from travels in risk areas is asked to follow the government advice on self-isolating.
We are here to answer any questions you have. Please do feel free to pop us an email to firstname.lastname@example.org and we will look into it for you. If it's about an order, please provide your order number and the email address you used to help us speed up our response.
We really appreciate your patience and continued support for Yumello.
This won't last forever - but while it does, we will be right here, delivering your Yumello treats direct to your front door.
Take care of each other,
The Yumello team