DELIVERY AND RETURNS POLICY
Last updated: 30/12/2020
Order Dispatch Update
We are experiencing a higher than normal volume of orders and as a result our order dispatch times are subject to some delays. Plus our courier companies are in some cases (area dependent) taking longer than normal to deliver. We are working as fast as we can to get your order out to you and most orders are arriving between 3-5 working days, however please note that this means your order may take a few days longer to reach you.
If you haven’t yet had an order dispatch confirmation and you placed your order more than a week ago, please pop us an email to firstname.lastname@example.org and we will look into it for you.
Orders over £30 qualify for free tracked delivery, otherwise standard delivery is £3.75
Unfortunately, due to the recent land border closures into Europe, we cannot deliver outside of mainland UK for the forseeable future. We hope to be able to deliver to some European countries again in 2021.
If you have recently placed an order for a European delivery address and have neither received a confirmation of dispatch nor been contacted by us, please get in touch so we can arrange a refund of your order. We apologise for any inconvenience caused.
Products can only be returned if there is a manufacturer defect and the items are unopened.
The item must be returned within 14 days of purchase.
To request a refund, please email us and state your reason for requesting a refund. We will confirm the return address by email.