DELIVERY AND RETURNS POLICY

Last updated: 25/05/2023

Order Dispatch Update:  

We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible. 

All orders are sent via YODEL Tracked 72 hours service. You will receive an email upon despatch, and a tracking number to help track your order.

If you haven’t yet had an order dispatch confirmation and you placed your order more than 4 days ago, please pop us an email to hey@yumello.com and we will look into it for you.

Many thanks

Team Yumello

UK Delivery

England, Wales, Scotland: We send all orders via Yodel.

Orders over £30 qualify for free tracked delivery. Delivery is £4.95 for orders under £10. Delivery for orders over £10 & under £30 is £3.75.

Northern Ireland: We send all orders via Yodel (tracked service). Delivery is £12.50. For orders over £30, delivery is £6.25. 

If you have a discount code, please ensure the order value is over £30 after the discount code has been applied to meet free delivery terms.

International Delivery

Unfortunately due to Brexit and the increasing complexity and challenge of crossing borders around the world at the moment we now only offer delivery to the UK.

We hope to be able to deliver to some European countries again. We apologise for any inconvenience caused.

Delivery Addresses  

Please make sure you enter the correct shipping address when you check out. If you have entered the wrong address pop as an email as quickly as you can to hey@yumello.com and we will try and fix this for you. Unfortunately once an order has left our warehouse it is very hard to change the address, so please do try to double check before checking out.

Returns

Products can only be returned if there is a manufacturer defect and the items are unopened. If for any reason, you think you require a refund, please drop us a note on hey@yumello.com.

The item must be returned within 14 days of purchase. 

To request a refund, please email us and state your reason for requesting a refund. We will confirm the return address by email.