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FAQS

ABOUT YUMELLO

Where did the inspiration for Yumello come from?
Our co-founders Esther and Omar met trekking in the Atlas Mountains of Morocco - and this is what started it all! Over a decade later and Yumello still celebrates the Berber people's sheer inventiveness in our nut butters, using pure and simple ingredients to create bold and unexpected flavour combinations— ones you never knew you needed, but you’re darn glad you found.

Where did the name Yumello come from?
Esther couldn’t find the words for how good our salted date almond butter was after tasting the final product for the first time, so she said ‘yumello’ instead…and it stuck!

PRODUCT INFORMATION

Are your nut butters suitable for vegans? 
 Yes! All our nut butters are suitable for vegans!
What is the allergen information for your products?
 Our nut butters are not suitable for peanut, other nut or sesame allergy sufferers. 
Do any of your nut butters contain sugar?
 Our nut butters are free from refined sugar! Our flavoured nut butters are sweetened with real dates.
Are your products gluten and dairy free?
 Yes! All of our nut butters are free from gluten and dairy.
How long do your nut butters last for?
 Once opened, we recommend eating them within 3 months - that shouldn’t be too difficult!  
Where are your products made?
 Our nut butters are made in small batches in the UK - in CO2 neutral facilities.
Where do your peanuts come from?
 We are really proud to source our hi-oleic peanuts from Argentina. We use hi-oleic peanuts not only because they are naturally sweeter than standard peanuts, but they also contain higher levels of the ‘good’ kind of fat. 
Where do you source your argan oil from?
Our argan oil is sourced directly from our female-led partner coop Targanine in the Atlas Mountains of Morocco. This enables us to ensure high quality standards, full traceability and that producers are paid a fair price for their goods, as well as ensuring every Berber woman that processes the argan kernels to make this precious oil earns a fair wage. Read more about Our Impact.
How can I use your nut butters?
On toast, in porridge, drizzled over banana bread, spicing up a curry…or fresh off the spoon! These are just some of our favourite ways to eat nut butter but take a look at our Recipes for inspiration.

SUSTAINABILITY

What does Yumello do to support environmental sustainability?
A few steps we have taken to be a more sustainable company include ensuring our production is carbon neutral, our packaging is 100% recyclable and our products are free from palm oil, a major cause of deforestation. We are always reviewing what we can do to make sure our product is as sustainable as it can be. We are totally committed to a lighter footprint on the earth and making our products the right way.
What does Yumello do to support the communities in which it operates?
We are helping to change women's lives by sourcing our argan oil directly from our partner coop Targanine in the Atlas Mountains of Morocco. This enables us to ensure high quality standards, full traceability and that producers are paid a fair price for their goods. Targanine’s tightknit network of cooperatives represent over 300 Berber women who process the argan kernels to make this precious oil, earning a fair wage and helping improve their social status and financial independence in a rural area with limited work opportunities. 

PACKAGING 

Is your packaging recyclable?
 Our jars, tubs and lids are 100% recyclable. At the moment, our factory is a glass-free site, so we produce our nut butters in PET plastic as they are 100% recyclable. We are committed to trading as lightly as we can on the planet and want to reassure you that we are constantly reviewing our packaging to do so.
What is PET plastic?
 PET plastic is globally recognised as a safe, non-toxic light material that is 100% recyclable. We use this to package our nut butters. 

ORDERING AND SHIPPING


How can I track my order?
 Our standard UK delivery is 3-5 working days. When you place your order you should receive a shipping confirmation link which will let you track your order progress.
Do you ship internationally?
 Unfortunately, we can’t ship internationally for the foreseeable future due to border closures into Europe. However, we are working on it and will certainly do our best to ship abroad in the future! 
I have a question about my shipment. Who can I contact?
 Drop us an email to hey@yumello.com! Please include your order number to help us resolve the problem quickly.
I’m interested in stocking your products in my shop or cafe - how can I get more information?
 We’d love to chat to you about stocking our products! Get in touch with Esther at esther@yumello.com to talk about trade.

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